Contact Us

We’re here to help with product questions, orders, shipping, and eligible return or defect claims.

Email us at support@novellessa.com or use the contact form below.

What to Include

To help us review your message efficiently, please include:

• Your name.
• Your email address.
• Your order number, if applicable.
• A clear description of your question or issue.

For a damaged, incomplete, incorrect, or defective product, please attach clear photos. A short video may also be helpful when the issue involves a device that does not work.

We aim to respond within 1–2 business days, although response times may vary during busy periods, weekends, and public holidays.